Service Business Management Software: Specific Features
What specific features and functionalities do you need to consider when choosing service business management software that suits your business?
To start, you should make a wish list of the features you want to find in the software that you will choose for your business from the dozens of offerings that are out there. Here are some of the features you probably want to consider for a service business:
How Does the Appointment and Scheduling Section Work?
There are many factors to consider under this heading, such as:
Available scheduling frequencies
- Does the software allow you to schedule both one-time jobs and recurring jobs?
- For recurring jobs, what are the available frequencies?
Recording job-related details
For each job, or sequence of jobs, can you record details of all the job-related components you need to? Such as:
- Employees assigned
- List of services to be performed
- Any inventory items required
- Any additional items required (chemicals, etc.)
- Employees assigned to the job
- Start and end times
Recording additional job information, such as:
- Setup time (staging time)
- Travel time
- Prices for services
- Prices for other items
- Labor costs
- Tax (and tax-related issues, such as multiple tax rates, etc.)
- Total job price
- Billing/payment method, including whether technician should collect money from client
Making job-related changes
Can you make changes to:
- One job at a time
- A sequence of jobs
- The various job components (see the ones mentioned above)
- And what is the process for making these changes? Is it easy or difficult?
Does It Include Customer Relationship Management (CRM )Features?
It is one thing to record information about leads or customers, and another to turn that information into something really useful that will actually enhance you business processes. In his best-selling book on Sales, Swim with the Sharks, the author, Harvey McKay, recommends keeping as much information as possible about each lead or customer. That way, you can offer personalized service to your prospects and customers. He claims he sold to many hard nuts using his methods.
We take that seriously in Scheduling Manager, our service business management software, and offer a wide variety of fields that can be used to keep information about each lead/customer, as well as several notes fields. This is really fantastic for customer relationships and allows you to maintain a history of every interaction with each prospect or customer.
There are many dedicated CRM programs out there, including Salesforce, Sugar CRM, ACT, and many more. We include many of the premium features offered by them in Scheduling Manager, as an important part of a fully integrated service business management software package.
What Accounting Features are Available in the Software?
Some of the basic accounting features to consider are:
- Does it include invoicing?
- What are the various types of invoices that can be produced (one-time invoices, combined invoices, etc.)?
- Will the software interface with your accounting software?
There are many accounting programs out there, including Sage, QuickBooks, Xero, MYOB, Great Plains, and others. Many programs do not include full accounting, because the full accounting aspects can be made available in one or more of these programs. If there is an interface:
- Does it perform batch-based transfers?
- Does it have real-time linking?
- What elements are linked/synced between the two?
Other features to consider:
- Will you be able to import existing data from your spreadsheet, accounting program, etc.?
- Does it include payroll?
- Can it export timecard data to your payroll program (ADP, etc.)?
Payroll is very complex: different rates of tax for different states and cities, deductions for one thing or another, different rules about overtime pay, an so on. You must also take into account travel pay, mileage pay, and much more. Therefore, it is often best to interface with an external payroll service that will handle all of that for you, (including the W2s, 941s, and all the other forms at year end and quarter end). We don’t attempt to include all of that in Scheduling Manager, neither do many other programs. You need to make sure you have good timecard tracking software, which will help calculate gross pay and other payroll expenses.